Data & Analytics News

loading

Home Insurance Brands Reach Consumers With Humor, Savings & Technology

March 30, 2021 Sarah Cavill

According to a 2020 survey of 8,000 customers from around the world conducted by Deloitte, insurance shoppers want “products that are easy to understand, purchase and use; they also want to be confident that they are paying a fair price, and to trust that claims will be paid fairly.” Many advertising strategies by home insurance brands address these consumer desires, particularly emphasizing ease of access, value, expertise and digital-forward services. 

Geico Uses Humor To Promote Bundling Of Products With Home Insurance

Humor is used by many insurance brands to resonate with insurance shoppers, with brands often extending their TV campaigns across channels, including retargeting emails and SMS campaigns. Geico, long known for their funny commercials, recently launched a number of creative executions touting the benefits of bundling homeowner’s insurance with auto insurance.

The Deloitte survey found that paying a fair price is one of the most “favored” qualities home insurance consumers look for when deciding on an insurance plan. By using humor to connect with consumers about a subject that is of interest to them, Geico is able to be memorable while meaningfully differentiating itself.

Clear CTAs From Amica Help Consumers Get Quotes Quickly, While Content Marketing Shares Home Insurance Expertise

Amica, a heritage insurance brand founded in 1907, prides itself on quality customer service that takes care of policy holders. The brand website features a primary call to action (CTA) on its website, allowing insurance shoppers to access quotes by filling out a comprehensive lead form. Shoppers looking for more details can navigate the website, finding sections that offer specific information about benefits and discounts for all of the Amica products. Meanwhile, existing customers can make payments and access other services under the “quick links” tab on the main page of the website. 

Amica’s decades of experience in the insurance industry lends the brand a unique perspective and gravitas, which the brand shares throughout their advertising, including commercials and content marketing. The Amica website deploys several digital content marketing strategies, including videos that explain the types of coverage homeowners might need and Amica Today magazine, available online and offering a mix of lifestyle stories and insurance information. 

Hippo Capitalizes On The Growing Popularity Of Insurtech With Home Insurance Consumers Who Want Innovative Digital Solutions 

For many consumers shopping for home insurance, the easiest result is the one they want. The Deloitte survey found that many shoppers want short, easy to access forms, with many consumers often choosing the most basic policy because they can set it and forget it. Easy-to-access explanations of benefits and seamless enrollment for more policies can help brands increase conversion volume.

Insurtech brands have seen wide adoption in recent years, particularly from younger consumers, because these start-ups offer everything insurance consumers need, conveniently accessed online or via app, both while buying insurance and after becoming customers.

Hippo, founded in 2015 when insurtech took off, allows consumers to get a quote in less than 60 seconds and a policy in just four minutes, without phone calls, and they use this differentiation as the centerpiece of their advertising strategy. For Hippo customers, the Hippo website provides a “claims concierge” that offers online, step-by-step guidance to filing claims. Additionally, the brand includes Hippo Home Care that virtually troubleshoots a myriad of homeowner issues for consumers and recommends local service providers, when needed. Hippo also provides a Smart Home System for eligible customers, offering up-to-the minute monitoring of fire, floods and break-ins, with discounts on insurance premiums for Hippo customers that use the Smart Home System. These “extras” are popular with consumers who expect industry-leading service from their insurance companies.

More than 95% of homeowners in the U.S. have homeowner’s insurance, but many of them aren’t entirely clear on what their insurance provides or if they have enough insurance. The next 10 years, or the decade of the home, is likely a time when many consumers will be looking at digital solutions to complex homeownership problems. This increased reliance on digital offers opportunities for insurance brands to educate consumers, providing valuable information that creates trust and connection, while streamlining the process for easy enrollment and claims filing. Advertising strategies inclusive of memorable creative, smart messaging and the promotion of products and services desired by today’s consumers can offer differentiation for home insurance brands, helping them appeal to consumers who want the best for their homes.

Are You Looking To Scale Your Customer Acquisition Efforts?

DMS InsuranceTM is the leading provider of scalable and reliable, adtech-enabled digital media distribution for insurance providers and agents. Representing a comprehensive suite of products that deliver high-intent consumers to our nation’s largest insurers and their respective agent pools, DMS Insurance supports the customer acquisition needs of the largest auto, home, health and life insurance providers. From enterprise-level services, including advertising and salesforce management, to agent-based support, DMS Insurance helps the insurance industry scale customer acquisition efforts and write more policies while providing unprecedented process and performance transparency.

Contact DMS

About the Author

Sarah Cavill

With more than 20 years of writing, editing and reporting experience, Sarah Cavill brings to Digital Media Solutions (DMS) a fine-tuned and diverse set of skills. Her work has been featured in notable publications including The Daily Muse, CBS Local, Techlicious and Glamour magazine. Sarah has a passion for current events and the deep-dive research that goes into the content development and brand identity of DMS Insights. In her role as Associate Content Manager, Sarah contributes to the pitching, researching and writing of multiple stories published each week surrounding digital and performance marketing innovations in pop culture, news, social media, branding and advertising.

More Content by Sarah Cavill
Previous Article
WHM Feature: Women Consumers & The Impact Of The Pandemic
WHM Feature: Women Consumers & The Impact Of The Pandemic

Female consumers are not monolithic, and brands need to be aware of changes in behaviors, values and habits...

Next Article
Engaging The Digital Window Shopper
Engaging The Digital Window Shopper

Digital Media Solutions and Jornaya recently partnered to host a webinar on “How To Engage The Digital Wind...

×

Thank you!
Error - something went wrong!
 
× Streams
loading
×