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Consumers Seek Out Brands Displaying Corporate Social Responsibility

December 22, 2020 Carolyn Harding

Shutterstock_440044309 a guy in suit opening his suit showing red crumpled heart shape

While 2020 was a year of great digital advancements, it was also a year of great difficulty across the globe, as consumers were faced with heightened health, societal and environmental concerns. While personally navigating through COVID-19, the Black Lives Matter movement and ongoing environmental issues such as climate change, consumers demanded brands take stands and use their platforms to communicate values that aligned with those of their consumers. Many brands and retailers stepped up through impactful corporate social responsibility (CSR) initiatives in 2020.

Authentic CSR Initiatives Resonate With Consumers During 2020

Consumers are continuously seeking out brands that display authentic CSR, with a September 2020 DMS Insights article reporting “40% of consumers seek purposeful brands and trust in brands to act in the best interest of society.”

Especially during times of great uncertainty, consumers gravitate toward brands that take a stand through their messaging or by creating impactful initiatives that benefit the greater good. Brands and retailers that can tap into heightened expectations from consumers by incorporating authentic social responsibility into their advertising efforts have a greater chance of connecting with audiences, creating positive brand reputations and establishing allegiance and long-term loyalty among consumers.

Here is a roundup of DMS Insights articles that spotlighted the 2020 CSR initiatives from major brands across industries.

Brands Take Social Responsibility Seriously During Coronavirus Crisis

At the start of the COVID-19 pandemic, supply shortages were a nationwide issue, leading several major brands to leverage their existing resources in order to make necessary items like face masks, hand sanitizers, respirators and more. From manufacturing companies to alcohol brands, major corporations displayed compassion and took proactive steps to leave a lasting impact and gain the respect of consumers.

Innovative Restaurant Marketing Campaigns Emphasize Social Responsibility

Burger King, Chipotle and Pizza Hut differentiated themselves from their competitors in 2020 by launching purpose-driven campaigns that resonated with some of the top issues consumers care about today. Stretching across climate change, sustainable farming, hunger and the gender wage gap, major brands found affinity with new audiences, especially among younger consumers, through authentic messaging surrounding social responsibility.

Many Brands Continue To Show Support For The Racial Justice Movement

As the fight against racial injustice peaked across the country in late May, several brands – from CPG companies to software companies and social media giants – joined in the fight by putting actions behind their words. Months later, advertisers continuing digital strategies to amplify their racial justice messaging and mandates resonated with consumers seeking brands that were actively involved in the BLM movement, leaving a lasting impact on consumers and their brand perception.

Major Brands Support Environmental Causes Through Latest Social Responsibility Campaigns

A 2020 study revealed that 45% of respondents are proactively seeking “more sustainable choices” when shopping. Leveraging eco-friendly product launches, charitable partnerships and more, major brands like Chipotle, Subaru and PUMA incorporated CSR into their brand values and initiatives in 2020, establishing trust during a time of great uncertainty.

Click here to read more CSR news from DMS Insights.

Is Your Business Looking For New Ways To Make An Impact?

Digital Media Solutions® (DMS) helps companies grow so we can drive meaningful change in the world. Our core business supports our efforts to take action, lead by example and encourage those around us to positively impact their local and global communities.

Contact DMS

About the Author

Carolyn Harding

Carolyn Harding is an Associate Manager of Communications at Digital Media Solutions (DMS), the fastest-growing independent digital performance marketing company. DMS helps its clients accelerate growth by deploying diversified and data-driven customer acquisition solutions that deliver scalable, sustainable and measurable marketing results. DMS performance marketing solutions connect the right consumers with the right offers at the right time to achieve the marketing objectives of our clients. DMS is continually innovating to provide new and emerging media and technology solutions that minimize waste and maximize results across the most competitive industries. Since its inception, DMS has demonstrated incredible year-over-year growth which has earned recognition on the Inc. 5000 list in 2014, 2015, 2016, 2017 and 2018.

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