DMS Case Studies & Best Practices

Digital Marketing Innovation Inspiration

loading

DMS Success Story: Utilizing DMS Expertise For Campaign Optimization

call center

DMS Success Story: Analyzing Outcomes To Exceed Client Goals

Background

A tax and debt consolidation company wanted to scale customers that met certain criteria through call campaigns. They wanted to reach prospects that were in debt of at least $10,000 and were not already working with other financial companies to alleviate their debt.

Challenge

Digital Media Solutions® (DMS) was tasked with generating interested prospects via a warm transfer campaign, with the goal of a 14-20% call to customer conversion rate. Following the initial launch, the campaign goal was within reach, but the DMS team of performance marketing experts pushed to further increase call quality and volume.

DMS Solution

In order to scale more qualified prospects, the DMS performance marketing experts worked with publishers to analyze and optimize their campaigns. By listening to individual calls, the DMS team was able to determine various ways to increase call quality, including adding more specific screening questions prior to call transfers. The DMS team reviewed call outcomes and adjusted the media plan to allocate more call volume to top-performing publishers.

Results

DMS met the client’s goal within two months and was able to scale their highly-qualified prospects. The client was pleased with the improved call quality, opening the door for increased call allocation to DMS in the future.

About the Author

Digital Media Solutions

Digital Media Solutions, Inc. (NYSE: DMS) is a leading provider of technology and digital performance marketing solutions leveraging innovative, performance-driven brand and marketplace solutions to connect consumers and advertisers. DMS proprietary technology solutions, significant proprietary media distribution and data-driven processes help large brands steadily acquire more customers. For more information visit https://digitalmediasolutions.com.

Follow on Twitter Follow on Linkedin Visit Website More Content by Digital Media Solutions
Previous Article
DMS Success Story: Driving Quality Medical Call Transfer Volume
DMS Success Story: Driving Quality Medical Call Transfer Volume

Digital Media Solutions (DMS) was tasked with generating interested prospects via a warm transfer campaign,...

Next Article
DMS Success Story: Leveraging DMS Expertise To Achieve Email Subscriber Goals For Changing Demographic Targets
DMS Success Story: Leveraging DMS Expertise To Achieve Email Subscriber Goals For Changing Demographic Targets

Digital Media Solutions was tasked with generating net-new email subscribers for the client at significant ...

 
× Streams
loading
×