With Tax Reform, Digital Media Solutions Raises Call Center Wages and Plans to Increase Call Center Jobs in 2018

January 18, 2018 Digital Media Solutions

DMS Names Paul Mastenbroek Vice President of Call Center Marketing to Further Enhance Operational Excellence and Boost Campaign Performance for Its Growing Client Roster

Clearwater, FL – January 19, 2018—Digital Media Solutions, LLC (DMS), an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals, announced plans to increase the minimum hourly wage for all hourly employees in its Clearwater, FL call center to $16 per hour, which is nearly double that of the Florida and federal minimum wage. This increase in wages to new and existing call center employees will take effect immediately. DMS will also increase its call center headcount by nearly 30% in 2018 as the company manages an ever-growing client roster.

“DMS is at a pivotal growth point and it’s our people who will make the difference in how we compete in the marketplace,” said Joe Marinucci, CEO of Digital Media Solutions. “The favorable business environment in Florida plus the new tax code allows us to invest more in our people in this state and beyond.”

Earlier this month, DMS announced internally that it has updated its vacation policy, providing full-time salaried corporate staff with unlimited vacation leave effective immediately. The company offers a diverse suite of benefits and team building initiatives such as softball leagues and beach olympics at the annual corporate retreat. In 2017, DMS earned a spot on the Inc. magazine “Best Work Places in America” list.

“We continue to build on investments we’ve been making in Team DMS, and we are poised to achieve even greater success with our clients and partners,” added Marinucci.

In addition, DMS named Paul Mastenbroek Vice President of Call Center Marketing. In this role, Mastenbroek will report to the General Manager and will support call center operational strategies and financial objectives by conducting needs assessments, capacity planning, and cost/benefit analysis. Mastenbroek is a seasoned professional with customer service and customer acquisition experience at local and national brands such as Hilton Grand Vacations, MarineMax, ETourandTravel and Wyndham Resorts.

 

About Digital Media Solutions

Founded by a team of lifelong athletes, Digital Media Solutions, LLC (DMS) is an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals. The company’s set of proprietary assets and capabilities in the world of performance marketing, digital agency services and marketing technology allows clients to meticulously target and acquire the right customers. DMS relentlessly pursues flawless execution for top brands within highly complex and competitive industries including mortgage, education, consumer brands, insurance, automotive and careers. DMS continues to experience explosive year-over-year growth, with continuous recognition on the Inc. 5000 list in 2014, 2015, 2016 and 2017; the Tampa Bay Business Journal’s TBBJ 200 List in 2015, 2016 and 2017; the Entrepreneur magazine 360 list in 2017; and a top 10 ranking on the 2015 and 2016 Florida Fast 100 lists. Named one of America’s “Best Places to Work” in 2017 by Inc. magazine, DMS brings together some of the industry’s most knowledgeable people, efficient processes and sophisticated technology across the digital and marketing spectrum. The company continues to deliver on its strategic mission, which is backed by its board of investors including multi-billion-dollar Canadian private equity firm Clairvest Group. For more information about DMS, its subsidiary brand Best Rate Referrals or the performance marketing technology Sparkroom, visit digitalmediasolutions.com. Keep up with DMS news at insights.digitalmediasolutions.com and connect with us on LinkedIn at www.linkedin.com/company/digital-media-solutions-group.

 

© 2017 Digital Media Solutions, LLC. All Rights Reserved. Digital Media Solutions and its logos are trademarks or registered trademarks of Digital Media Solutions, LLC. All other company and product names referenced herein are the property of their respective owners.

© 2017 Digital Media Solutions, LLC. All Rights Reserved. Digital Media Solutions and its logos are trademarks or registered trademarks of Digital Media Solutions, LLC. All other company and product names referenced herein are the property of their respective owners.

About the Author

Digital Media Solutions

Founded by a team of lifelong athletes, Digital Media Solutions (DMS) is an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals. The company’s set of proprietary assets and capabilities in the world of performance marketing and marketing technology allow clients to meticulously target and acquire the right customers. DMS relentlessly pursues flawless execution for top brands within highly complex and competitive industries including mortgage, education, insurance, consumer brands, careers and automotive.

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