Email and Messaging News


Email Marketing Proved To Be Essential In 2020

December 22, 2020 Sarah Cavill

Despite being a trying year for advertisers, email proved an essential tool for creating connections with consumers and strengthening existing relationships. In fact, 53% of respondents in the 2020 State of Email, Fall Edition report from Litmus, anticipated sending more email in 2020 then 2019. And, overall, emails sent in 2020 – a year when brands had to be agile and adaptable – were more personal, more focused on corporate social responsibility and less intent on simply selling products. 

Advertisers Can Build Consumer Relationships Through Effective Email Marketing

Shutterstock_400255669 Email Inbox Electronic Communication Graphics Concept

As the pandemic took hold, it became clear that business as usual wasn’t going to work for advertisers. Agile brands and retailers quickly pivoted to ecommerce solutions that provided shoppers with the products and services they needed and wanted. Shifting communication messages and styles was also essential for advertisers to avoid appearing tone deaf or insensitive during a time of crisis. Email marketing campaigns that were more personalized, targeted and less promotional helped advertisers build relationships with consumers that created loyalty and ultimately boosted sales. 

The sections below represent a collection of previously published DMS Insights articles that reported on email marketing in 2020.

Email Marketing Proves To Be Essential — Especially In 2020

It’s been a strange year, and many digital advertisers needed to pivot messaging and streamline media plans while working to connect with consumers in timely, authentic and efficient ways that weren’t tone deaf. Despite all the changes within 2020, and predictions over the past decade about email being dead, email has remained an essential channel for effective one-to-one messaging and sales generation.

What Is Email Subscriber Acquisition, And Why Is It Needed Now More Than Ever?

Email subscriber acquisition, the ongoing creation of a database of subscribers that brands can use to deploy newsletters, promotions and other email campaigns, was critically important in 2020, as brands looked for ways to maintain and create connections with consumers. And, while agility was the name of the game for so many advertisers this year, strong and steady email messaging and outreach helped brands and retailers stay connected to consumers and capitalize on loyalty and engagement.

Landing Page Optimization Drives Incremental Conversions

Landing pages, where people end up after clicking on links within email messages, should always deliver what the emails promised. Well-optimized landing pages, which means well-tested creative proven to drive desired actions, can drive incremental gains. In 2021 and beyond, the importance of email marketing will ultimately be determined by whether email messages and landing pages collectively drive engagement and conversions.

Click here to read more email news from DMS Insights.

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About the Author

Sarah Cavill

With more than 20 years of writing, editing and reporting experience, Sarah Cavill brings to Digital Media Solutions (DMS) a fine-tuned and diverse set of skills. Her work has been featured in notable publications including The Daily Muse, CBS Local, Techlicious and Glamour magazine. Sarah has a passion for current events and the deep-dive research that goes into the content development and brand identity of DMS Insights. In her role as Associate Content Manager, Sarah contributes to the pitching, researching and writing of multiple stories published each week surrounding digital and performance marketing innovations in pop culture, news, social media, branding and advertising.

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