Growth Specialist, Client Success

Job Type: Full-time

Location: Fully remote

Description

We are seeking a highly motivated, solution-oriented, sales-minded team member who is dedicated to outbound win-back initiatives and providing the highest level of support in each customer interaction.

Responsibilities

  • Outbound dial on recent cancellations, win-backs and paused clients to try and get them to purchase again
  • Answer inbound calls and emails from clients and provide ongoing support to customers on website navigation and technical issues
  • Increase revenue per agent by upselling on both inbound and outbound calls
  • Maintain at least a 50% churn rate for agents wanting to cancel our service
  • Log all calls and support requests within Salesforce
  • Interact with customers, managers and the sales team to handle a variety of post-sales service functions
  • Maintain a professional attitude when interacting with unhappy customers 
  • Maintain a positive attitude and put forth consistent effort in this high call volume environment

Requirements

  • 2+ years of sales experience, targeting win-backs
  • 2+ years of inbound customer support experience and growing current accounts
  • Bonus: Experience with client retention 
  • Minimum education: Associate degree
  • Experience in a SaaS environment is preferred
  • Excellent in-person, phone and written customer communication skills
  • Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus
  • Ability to manage time effectively and work independently

Compensation & Benefits

The hourly rate for individuals expressing interest in this position is $21.50 per hour + uncapped performance-based commission.

Benefits Available to Eligible Employees Include the Following:

  • Medical, dental and vision insurance
  • Wellness and mental health benefits
  • Tax-advantaged healthcare accounts
  • Financial and income protection benefits (Life insurance, short-term disability, 401(k)) 
  • Paid time off (PTO), holidays and sick time off
  • Remote worker assistance for wellness and home office
  • Fully remote work

Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”

About DMS

Digital Media Solutions® (DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.

DMS is a growing company that provides team members with opportunities to learn new technologies and enhance their skills. In addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, DMS also offers employees the chance to further acquire industry knowledge and network with colleagues.

The culture at DMS is built on a foundation of collaboration, support and inclusion. DMS believes in the power of teamwork. DMS is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.

DMS is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.

About the author

Digital Media Solutions

Digital Media Solutions, Inc. (DMS) drives better business results by connecting high-intent consumers with advertisers across our core verticals; Insurance (auto, home, health), Education and Consumer/Ecommerce. Our innovative solutions help consumers shop and save, while helping our advertisers achieve above average return on ad spend. Learn more at https://digitalmediasolutions.com.