Strategic Content Marketing: 6 Steps to Help Navigate Your Audience Along the Customer Journey

October 10, 2018 Kathy Bryan

Content marketing should always be focused on the customer journey, with content developed for a particular person and an explicit reason. Here are six steps to help you navigate your audience throughout the customer journey, building brand advocates along the way.

1. Define Content Marketing Target Personas

Every content marketer needs to know who they are talking to or writing for before launching a content marketing program. Because content follows a longer format than advertising, content marketers need to thoroughly understand the mindset of their audience and what the audience needs to see or read to become engaged, invested and interested in learning more.

2. Develop a Custom Content Strategy for Each Persona at Each Stage of the Customer Journey

Content marketers should identify the message and information needed to encourage movement from each stage of the funnel to the next. Because there are multiple personas and multiple stages, this strategy can become very detailed.

3. Curate Existing Content

Before beginning to develop new content, catalog and curate content you already have. Some content will suffice as is, while most will need to be refined to maximize SEO and engagement value. But those refinements can happen much quicker than starting from scratch.

4. Identify & Create Missing Content

Once you know what content you have, it should be easy to outline a list of content gaps. Prioritize that content and get to work writing.

5. Create Content Versions

Different people like to digest content in varying formats. That’s why many effective content marketers publish in a long list of formats, including blog posts, videos, webinars, podcasts, polls, events, whitepapers, interviews, how-to guides, demonstrations, news articles, update briefings, testimonials, press releases and more. Of course, resource allocation plays a prominent role in what is achievable.

6. Strategically Optimize Content Distribution 

One of the most critical aspects of a modern content marketing strategy is distribution, but optimization of that distribution can be even more important. Amplification from social media posts, backlinks and email can be effective ways of driving organic traffic to content. Paid advertising can also work well to promote content and drive conversions. Look at each piece of content from a search and consumer intent perspective, and work to build a system that allows audiences to discover content when researching topics across multiple channels. The more natural the content delivery feels to the recipient, the better it may be received.

Content marketing can be an incredibly powerful method of engaging audiences early in the customer journey and engaging them through to conversion and beyond. Efficient content marketing plans the impact of each piece developed. Effective content marketing provides value to the audience while delivering marketing results for the brand.

Are you ready to take your content marketing to the next level?

The newly enhanced content marketing services from DMS Digital Agency may be your answer. Contact Digital Media Solutions today to get started.

About the Author

Kathy Bryan

Kathy Bryan is the Senior Vice President of Corporate Marketing and Communications at Digital Media Solutions (DMS), an industry leader in providing end-to-end customer acquisition solutions that help clients grow their businesses and realize their marketing goals. In this role, Kathy is responsible for all aspects of marketing and communications for DMS and its subsidiary brands. Since its inception, DMS has evolved into a full-service performance marketing company that services firms within highly complex and competitive industries including mortgage, education, insurance, consumer brands, automotive, jobs and careers. DMS has achieved incredible year-over-year growth, which has earned recognition on the Inc. 5000 list in 2014, 2015, 2016 and 2017.

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