Strategic Account Manager

Job Type: Full-time
Location: Fully Remote, USA ONLY
Reports To: Director & SVP, DMSI 

Position Overview

The Strategic Account Manager’s primary responsibility is the growth of large accounts within our corporate-sponsored internet lead/calls distribution platform for insurance agents. The person in this position will be responsible for the program's continued development by nurturing, building and growing existing relationships with our top clients on the platform. The focus is to increase the unique agent count while identifying areas of opportunity to strategically increase agent spend and commitment to our platform. We are looking for a self-starter with an exceptional interpersonal approach to customer relationships. You will manage our most prized customer base, and these insurance agents should receive white-glove treatment. The person in this role should be able to represent our platform professionally without senior leadership in attendance at trade shows. 

Responsibilities:

• Serve as a trusted advisor and the primary contact for current and potential large accounts
• Recruit new business by maintaining a pipeline of active agents as well as winbacks
• Speak to agents regularly and propose new solutions to increase their business
• Create and implement account plans with short-term/long-term goals
• Coordinate with multiple departments and teams to ensure objectives and goals are met
• Assess, clarify and validate customer wants, needs, requirements and goals consistently
• Present to direct supervisor and/or director weekly breakdowns of the past week's tasks, accomplishments and challenges
• Assist in the development of the program by identifying potential growth opportunities
• Assist in the development of the team through various training as needed 

Requirements:

• Ability to self-motivate and complete tasks proactively
• Proven ability to manage high revenue accounts and generate referrals from those accounts
• Ability to maintain an organized work environment
• Outbound/Inbound sales and customer service experience
• Excellent communication, interpersonal and organizational skills, with attention to detail
• Ability to attend 4+ trade shows and conferences as needed
• This role may be performed from anywhere in the United States

Preferred:

• 3+ years of Customer Success/Sales experience on internal business platforms
• Associate degree or bachelor’s degree
• Knowledge and experience working in the insurance lead industry (examples: QuoteWizard Elite Program, EverQuote AGP program or similar)

Compensation & Benefits

Benefits Available To Eligible Employees Include The Following:

• Medical, dental and vision insurance
• Wellness and mental health benefits
• Tax-advantaged healthcare accounts
• Financial and income protection benefits (Life insurance, short-term disability, 401(k))
• Paid Time Off (PTO), holidays and sick time off
• Remote worker assistance for wellness and home office

Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”

Compensation: 50k-60k, w/uncapped commission (OTE 85k+) 

About DMS

Digital Media Solutions® (DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.

DMS is a growing company that provides team members with opportunities to learn new technologies and enhance their skills. In addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, DMS also offers employees the chance to further acquire industry knowledge and network with colleagues.

The culture at DMS is built on a foundation of collaboration, support and inclusion. DMS believes in the power of teamwork. DMS is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.

DMS is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.