Location: Remote, USA
Job Type: Full-time
Description
The Technical Account Manager (TAM) is responsible for supporting numerous technical requests and issues from clients involving Sparkroom technology.
Key Responsibilities Based On Percentage Of Time Or Importance:
- 20% Support various technical requests, including:
- Implementations and integrations
- Training
- Bug research and possible resolution
- Tracking and reporting reconciliation
- General technical/change requests from numerous clients, both internal and external
- 20% Requires gathering, scripting, testing and general brainstorming and problem solving
- 20% Resolve technical issues/requests ranging from task-oriented items with same-day resolution to larger projects
- 20% Develop strong relationships and build rapport with clients to maintain and grow accounts
- 10% Manage change requests and projects such as new client setups and third-party integrations
- 10% Set up and lead weekly Zoom calls with clients and stakeholders, with agenda and recap notes, to discuss current requests, status updates and solicit and discuss future needs
Minimum Requirements:
Education and Experience
- Bachelor’s degree in Computer Science or similar area
- Minimum 1 year of experience as a Technical Ops Analyst, Business Analyst or Developer
- Java or strong OO (object-oriented) development skills
- Interactive Experience – knowledge and understanding of tracking and reporting, SEO and Analytics, HTTP Form Posting and Web Services
- Comfortable with SQL
- Excellent oral and written communication skills
- Ability to work independently and as a member of a team
- Strong problem-solving skills
- Ability to develop and maintain effective working relationships with key business partners
Essential Technical & Behavioral Abilities and Skills
- Eagerness to learn and support various business efforts
- Prioritize multiple simultaneous tasks; allocate time effectively and efficiently
Salary Description:
$75,000 to $100,000
Benefits Available to Eligible Employees Include The Following:
- Medical, dental, vision insurance
- Wellness and mental health benefits
- Tax-advantaged health care accounts
- Financial and income protection benefits (Life insurance, 401(k), short term disability)
- Paid time off (PTO), holidays and sick time off
- Remote worker assistance for wellness and home office
- Fully remote work
About DMS
Digital Media Solutions® (DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.
DMS is a growing company that provides team members with opportunities to learn new technologies and enhance their skills. In addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, DMS also offers employees the chance to further acquire industry knowledge and network with colleagues.
The culture at DMS is built on a foundation of collaboration, support and inclusion. DMS believes in the power of teamwork. DMS is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.
DMS is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.