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    1. Home
    2. DMS Best Practices Content
    3. Best Practices For Engaging Credit Card Debt Settlement Prospects

    Best Practices For Engaging Credit Card Debt Settlement Prospects

    Author Digital Media Solutions

    As more and more Americans find themselves facing credit card debt, the need for credit card debt settlement products and services expands.

    The best practices highlighted below will help ensure your lead generation campaigns geared toward credit card debt settlement prospects are set up for success.

    UNDERSTAND THE IMPACT OF SEASONALITY

    Shutterstock_369696101 Hand swipe credit card during purchase line art vector icon for apps and websites

    With many Americans racking up credit card debt toward the end of the year as holiday spending climbs, January and February can be prime months for advertising credit card debt settlement products and services.

    • Prepare your infrastructure: Make sure your call center is appropriately staffed to handle increased call capacity when seasonal volume picks up, and consider extending call center hours.
    • Adjust creative: Creative can be tailored to incorporate seasonally appropriate messaging to show you understand your target audience’s challenges. Focus on highlighting the benefits of how your product or service can help prospects overcome mounting holiday bills.

    DIVERSIFY MEDIA CHANNELS

    In November 2019, Google placed significant restrictions on the advertising of debt settlement and debt management services and banned the advertising of credit repair services, fueling the need for media channel diversification to prevent over-reliance on a particular channel.

    • Shutterstock_768672523 Envelope Icon vectorDetermine what channels work best for your campaign: Email and call-based advertising campaigns are highly scalable and can be key components of successful credit card debt settlement lead generation campaigns.
    • Identify key publishers and networks to partner with: Carefully evaluate new publisher/network partners to help amplify your reach quickly. Publisher partners should practice media diversification, offering multiple solutions under one roof and should maintain a focus on compliance. Ideally, seek out partners with robust, in-house, dedicated compliance teams, including on-staff counsel.
    • Train your staff to adapt to change: Ensure your sales and call center staff members are properly trained on new sales strategies and have the scripts prepared in advance to engage and convert prospects derived from new channels. Sales agents should be prepared to provide additional information to prospects that may not be as highly informed as Google search-derived prospects.

    DEVELOP A ROBUST OUTREACH STRATEGY

    Shutterstock_1475812742 Smartphone, mobile phone smartphone device gadget. telephone icon with Speech bubble message icon communication symbol.- vector.

    Although the supply of consumers looking for credit card debt settlement products and services can be abundant, especially after the holiday spending season, the competition is also fierce. In order to compete, advertisers need to be aggressive, but strategic, with their outreach plans.

    • Timely follow up is essential: With many advertisers vying for attention from the same pool of consumers, following up with interested prospects as close to real-time as possible is crucial.
    • Don’t rely solely on phone calls: Many prospective credit card debt settlement consumers may be avoiding phone calls from debt collectors, making them afraid to answer the phone. Be sure you have a robust outreach workflow in place that incorporates email, SMS and social outreach in addition to phone calls.
    • Prioritize nurturing: Since credit card debt settlement prospects can have a relatively short lifecycle, typically converting in as little as one to two weeks, advertisers may be so focused on reaching new leads that they don’t prioritize nurturing existing leads. Following up at a regular cadence via emails focused on re-engagement can result in new and repeat consumers.

    FOCUS ON OPTIMIZATION

    Shutterstock_1482386171 High cost silhouette icon. Clipart image isolated on white background

    As with any lead generation campaign, monitoring results and making adjustments based on outcomes is essential for credit card debt settlement lead generation campaigns, as incremental improvements over time drive growth and profitability.

    • Test and iterate creative: Test various subject lines, headlines and images to determine what creative is resonating best with your target audience. Iterate to improve creative performance throughout the campaign lifecycle.
    • Share data with publishers: Empower your partners to optimize by providing them with outcome data as closely to real time as possible, ideally daily, enabling them to make adjustments to quickly and effectively improve campaign performance.

    Seeking New Ways To Maximize Your Customer Acquisition?

    DMS is a technology-enabled, data-driven performance advertising solutions provider connecting consumers and advertisers. Contact DMS today to learn how our first-party data asset, proprietary technology and expansive digital media reach can help you scale your customer acquisition results.

    Do you want to be a DMS publisher partner? Click here to start the application process.

    About the Author

    Digital Media Solutions, Inc. (NYSE: DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers within auto, home, health and life insurance plus a long list of top consumer verticals. The DMS first-party data asset, proprietary advertising technology, significant proprietary media distribution and data-driven processes help digital advertising clients de-risk their advertising spend while scaling their customer bases. Learn more at https://digitalmediasolutions.com.

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