Reports to: Customer Success Manager
Description
We are seeking a highly motivated and solution-oriented team member to work as a Customer Support Specialist dedicated to providing the highest level of support in each customer interaction.
Responsibilities
- Investigate and resolve customer inquiries regarding DMS products and services
- Interact with customers, the Customer Success Manager and the sales team to handle a variety of post-sales service functions
- Provide ongoing support to customers on website navigation and technical issues
- Log all calls and support requests
Requirements
- 2+ years of inbound customer support experience
- An associate degree or higher
- Experience in a SaaS environment is preferred
- Excellent in-person, phone and written customer communication skills
- Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus
- Ability to manage time effectively and work independently
Candidates will be considered in totality of their skills and experience versus strict interpretation of “requirements.”
Compensation & Benefits
The hourly rate for individuals expressing interest in this position is $19-$22 per hour + uncapped performance based commission.
Benefits Available To Eligible Employees Include The Following
- Medical, dental, vision insurance
- Wellness and mental health benefits
- Tax-advantaged health care accounts
- Financial and income protection benefits (Life insurance, short term disability, 401(k)
- Paid Time Off (PTO), holidays, and sick time off
- Remote worker assistance for wellness and home office
- Fully remote work
About DMS
Digital Media Solutions® (DMS) is a leading provider of technology-enabled digital performance advertising solutions connecting consumers and advertisers.
DMS is a growing company that provides team members with opportunities to learn new technologies and enhance their skills. In addition to competitive salaries, reliable work schedules, access to technology, an energetic and connected work culture and an impressive suite of employee health and wellness benefits, DMS also offers employees the chance to further acquire industry knowledge and network with colleagues.
The culture at DMS is built on a foundation of collaboration, support and inclusion. DMS believes in the power of teamwork. DMS is more than just an award-winning company, we are a team that supports one another, challenges each other and celebrates together.
DMS is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.